How can I contact (Contact)

For all questions you can contact our customer service via contact form. We will get back to you as soon as possible!

If you want to return an item or have it repaired, please use our online returns form.

You want to contact us by e-mail? Please use our general e-mail address Please give us as much information as possible about your request. If you are already a customer, please give us your customer number and/or an order number. This way we can help you quickly without asking many questions.

If you would like to send us a fax, please use our fax number: +49 (0) 331 730 99 119.

You want to contact us via chat? Please use the help button at the bottom right of our website. Then click on "Chat with us". If this is not displayed, all our employees are already busy with chats or it is outside our chat hours. These are Monday - Friday from 8am to 9pm and Saturday from 9am to 8pm.

Dissatisfied or want to complain? Even if it should not happen, something can go wrong. In those cases, please contact us directly by e-mail at